1. What is the difference between HouseOfWarraties.com and PROtect service plans?

A: HouseOfWarranties.com houses various types of PROtect service plans. A PROtect service plan is what we’re calling all our coverage plans. Yup, we gave it a name and we’re sticking to it.

PROtect

  1. I can’t find the item I wish to purchase coverage for on this website, what do I do?

A: The list of covered items on HouseOfWarranties.com is extensive. But if you don’t see a plan to cover your product, just email us at customercare@houseofwarranties.com, and we’ll help you identify if one of our plans will fit your device.

  1. What do I need in order to purchase a plan?

A: You can purchase a PROtect service plan via your computer, phone, or tablet. You’ll also need the information (manufacturer, model, serial number etc.) of the product you wish to cover. We recommend you keep the product's proof of purchase.

  1. What can I expect after I purchase a plan?

A: Expect peace of mind. After purchasing a PROtect service plan, we’ll email you your order confirmation. Our Administrator will take the time to check all our purchases before emailing you the order confirmation along with Your PROtect service plan. This may take up to 72 hours. Please keep the contract number as you’ll need it for reference when you file a claim.

  1. Can I purchase multiple plans?

A: Of course! We hope you do. You can purchase one service plan for each individual product you wish to cover.

  1. Can I gift a service plan?

A: Yes you can! All you need is the product information in order to register it at the time of purchase.

  1. How do I file a claim?

A: Please visit the “file a claim” page here or call toll-free 1-888-279-4380. Please have your service plan number readily available. Our Administrator’s knowledgeable agents will walk you through the claim process.

  1. What can I expect when I file a claim?

A: If you file a claim by phone, our Administrator will determine your claim eligibility. If you meet eligibility requirements, a claim authorization number will be issued to you along with additional information regarding how service for the covered product will be provided. If your plan requires a deductible, it will be collected at this time or prior to service.

If you file a claim online, our Administrator will contact you in the method of your choosing. Submitting a claim does not automatically mean that the claim will be covered. You will need to contact our Administrator first for claim approval.

  1. Do I need to register on the website to purchase a service plan?

A: No, you can purchase a service plan as a guest. However, by registering your information on HouseOfWarranties.com, you can easily maintain your purchase history and manage all your purchases.

  1. Do I need to pay tax on my purchases?

A: By state law, we are obligated to collect sales tax based on the address information provided to us during checkout. If you have any questions, please call us at 844.HOW.EASY  or email us at customercare@houseofwarranties.com. Our Customer Service hours are Monday - Friday, 9am - 8pm E.S.T. 

  1. Can I cancel a service plan?

A: Absolutely. Call us at 844.HOW.EASY or email us at customercare@houseofwarranties.com and we’ll process your request.  Our Customer Service hours are Monday - Friday, 9am - 8pm E.S.T. See Terms and Conditions for refund information.